Safety & Trust
Your safety is our top priority. Learn how we verify users, protect our community, and what steps you can take to stay safe.
How Verification Works
We use a multi-layered verification process to build trust between churches and travelers. Each level adds an additional layer of confidence.
Email Verification
ActiveEvery user verifies their email address upon registration. This is the first layer of trust.
ID Verification
Coming SoonUsers can submit government-issued ID for enhanced trust. Verified users receive a blue "ID Verified" badge.
Background Check
PlannedOptional background screening through a certified third-party provider for maximum peace of mind.
Tips for Travelers
Share Your Itinerary
Always let a trusted friend or family member know where you are staying and your travel plans.
Trust Your Instincts
If something feels off, trust your gut. You can always reach out to our support team or leave a stay early.
Communicate Expectations
Before arriving, clarify expectations about tasks, schedule, accommodation, and house rules.
Keep Emergency Contacts Handy
Save local emergency numbers and the church's contact info before you arrive.
Check Verification Badges
Look for verified badges on church profiles before applying. Verified churches have been through our trust process.
Protect Your Privacy
Never share financial information, passwords, or overly personal details through the platform messaging.
Tips for Churches
Verify Your Guests
Review traveler profiles carefully. Check their skills, reviews, and verification status before accepting applications.
Set Clear Boundaries
Clearly communicate house rules, working hours, expectations, and any policies before the traveler arrives.
Provide Emergency Contacts
Share local emergency contacts, nearest hospital information, and a direct church contact number.
Ensure Safe Accommodation
Provide clean, safe, and secure accommodation. Ensure locks work, smoke detectors are functional, and exits are clear.
Designate a Point Person
Assign a church member as the primary contact for the traveler during their stay.
Report Concerns Promptly
If any issues arise, report them through the platform immediately. We take all reports seriously.
Emergency Contacts
Emergency Services
911
For immediate danger or medical emergencies
Non-Emergency Police
Contact your local police non-emergency line for situations that are not immediately dangerous.
Crisis Line
1-833-456-4566
Talk Suicide Canada — 24/7 support
How to Report Concerns
Report a User or Listing
You can report any listing, church profile, or traveler profile by clicking the Report button found on every profile and listing page.
When reporting, you will be asked to:
- Select a reason for your report
- Provide additional details (optional but helpful)
- Submit the report for our safety team to review
All reports are confidential. The reported user will not know who filed the report.
Insurance Information
Host Protection Insurance
We are working on a comprehensive insurance program to protect both churches and travelers during volunteer stays. This will cover property damage, liability, and personal belongings.
Coming Soon